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Sophos premium8/12/2023 For payment questions, please see: How to change billing and payment information for Sophos Home Premium subscriptions. Existing subscriptions will continue to work without user intervention, and recurrent purchases will take place automatically. Q: I purchased a Premium subscription before license keys came out, do I need to take any action?Ī: No, no action is required. Q: Can I add a coupon to a license key activated account?Ī: No, the coupon option goes away once Premium has been activated. Your current license key will need to expire before you can apply a new one (auto-renewals do not require users to re-apply the key). Q: Can I extend my current subscription by adding another license key?Ī: No. Be sure to activate your license as soon as you purchase it, to benefit from the Premium features for the entire duration of the license.Īuto renewal options are covered at the time of purchase - For payment questions, please see: How to change billing and payment information for Sophos Home Premium subscriptions . Q: What does a license key look like?Ī: License keys have the format XXXX-XXXX-XXXX-XXXX (they are comprised of 20 characters plus 3 dashes) Q: Can I save my license key for later?Ī: No, license keys' timer starts at the moment of purchase. Follow this article to install additional computers with Premium subscriptions Add Device feature. NOTE: Users who purchased Sophos Home subscriptions before July 29th 2020 will not have a license key. To find your current subscription details, including your license key, either check your emails for your Sophos Home order (the email comes from ), or use the Purchase lookup tool C ustomers choosing to use the In-product cart will have their key auto-applied. At the end of the process, you'll be provided with a license key to enter directly to your Sophos Home installation or to your Sophos Home dashboard. Choose the desired plan and follow the steps to purchase a licenseģ. OR access the in-product cart (Windows users only).Ģ. Visit the Sophos Home website and click Buy Option 2 - If you want to swap the Premium subscription to another Sophos Home account, please contact Sophos Home support for assistance.Ī: You can purchase a License key by following these steps:ġ. To protect additional computers (up to 10) with your Premium subscription follow the "Activating additional computers with your Premium account" section above. Re-protect your computers via that dashboard (See How to reinstall Sophos Home ) Sophos Home Premium offers Mac antivirus protection at a low price, but it lacks both advanced features found in the Windows edition and verification from independent testing labs. L og in to your existing Premium activated account There are 2 options to fix this, please follow the one that applies best to your case: Since the key is in use by another account, you may need to re-protect the current computer using that other (Premium) account. License keys can be activated one time only, and will be linked to the email address used to access the Sophos Home Dashboard when the activation took place. This happens when trying to use a key that has already been activated. If your computer is running Sophos Ant-Virus Version 9 you will need to replace this product.Why did I receive a message stating The key is already used appears when I try to activate Premium ? Sophos Home Commercial Use Edition installed on WindowsĪpple Mac users can click on the Sophos icon on the menu bar at the top of the screen and then click on About Sophos Anti-Virus. If Sophos Home is the name of the Sophos icon in your taskbar, Sophos Home Commercial Use Edition is installed and you do not need to install any further antivirus software. Sophos Intercept X Advanced installed on Windows If Sophos Endpoint Agent is the name of the Sophos icon in your taskbar, Sophos Intercept X Advanced is installed and you do not need to install any further antivirus software. Sophos Endpoint Security and Control on Windows If Sophos Protection is the name of the Sophos icon in your taskbar, Sophos Endpoint Security and Control is installed, you will need to replace this product. Please note that the Sophos icon may be hidden. Windows users can simply hover over the Sophos icon in the taskbar on their desktop. How to know if you need to update your version of Sophos
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